Hotel loyalty programs might seem ubiquitous today, but nearly 60% of guests still don't belong to one. Ancillary products are becoming increasingly important to the hotels' marketing, branding, customer loyalty, and revenue goals. Acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one. This session will answer the question, "what factors drive guest loyalty in the modern age?" and ultimately "what makes guests loyal?"
Why You Should Attend
Guvon Insights Is Transformative to People, Brands and Businesses.
Learn from the latest industry trends and insights that affect your business.
Workshop schedule is filled with opportunities — networking, and breakout sessions — to gain practical knowledge.
Address key challenges your business faces and return with actionable solutions
Who You’ll Meet
Decision makers, brand leaders and marketers who want to:
Connect with peers and network with senior executives
Shape ideas and discover out-of-the-box innovations impacting the travel industry
Examine the market and assess partner opportunities for expansion
Explore the landscape of service and technology that will improve their business performance
Understand their markets and customers and learn best practices from travel’s most innovative leaders
Understand new channels, technology, and creative ways of marketing in a consumer-led world
Seek new ways to surprise and delight their customers
Book your spot here: bit.ly/2td8bSi
