Previously: Head of Customer Experience and Communications, App in the Air, Inc.
www.instagram.com/appintheair
Seasoned leader with 16+ years in the travel and music industries, renowned for building automated, high-impact customer support systems from the ground upโreplacing traditional call centers and multi-tier support with self-service platforms, AI-driven ticketing, and data-backed fraud prevention strategies. Demonstrated success in:
โ Eliminating Multi-Tier Support: Achieved 95%+ satisfaction while saving companies $1.2M+ annually through fully automated, lean support teams.
โ Rapid Response & High Scalability: Sustained <1 hour first response times and efficient resolution for a 3M+global user base.
โ Business Growth & Loyalty: Developed loyalty programs and social media strategies, boosting retention by 20%and building vibrant communities.
Combining deep expertise in fraud detection, QA & product stability, and customer experience design, I deliver robust, cost-saving solutions that scale effortlessly and enhance brand loyalty.
I joined Travel Massive to connect with professionals who are shaping the future of travel. With a background in customer success, fraud prevention and community building, I've seen how technology and engagement drive industry growth. I'm passionate about optimising the user experience, fostering trust and learning from others in the travel industry. Being part of a network that shares insights and innovation is invaluable!
One of my favourite travel destinations is Japan. The mix of tradition and innovation is fascinating - from the ancient temples of Kyoto to the high-tech energy of Tokyo. The attention to detail in everything from hospitality to urban planning makes the experience unforgettable. And the food scene is incredible! Every visit feels like a new discovery.
I dream of travelling to Antarctica. The idea of experiencing such a remote, pristine landscape, seeing wildlife like penguins and seals up close and witnessing the sheer power of nature is incredible. It's one of the last true frontiers on Earth, and the journey itself - crossing the Drake Passage or flying in - feels like the adventure of a lifetime.
My first travel job was at SMM with Aviasales / Jetradar, where I led community engagement and content strategy.
It was an exciting role that gave me first-hand experience of building an active travel community, understanding travellers' needs and creating content that resonated with a global audience. This experience sparked my passion for combining digital marketing with the travel industry!
I want to learn more about how emerging technologies - such as AI, blockchain and dynamic pricing - are shaping the future of travel. Understanding how these innovations impact customer experience, fraud prevention, and community engagement is key to creating better, more seamless travel solutions. I'm always interested in new strategies that drive retention and trust in digital travel platforms.
Discovery, Connection, Growth
Hmm, it was there. Let's ask @maxim-mamedov as co-founder of byAir. Hope that he knows more hints.
Yes, if you requested the txt file from the App in the Air before, itโs easy to import it to the ByAir app.
Hello from ex-App in the Air. Feel free to try https://byairapp.com, they have the great app for Android and option to import data from AITA.
App in the Air is shutting down, who can save it? 20 hours ago