We are seeking a highly motivated, tech-savvy Customer Success Account Manager to join our dynamic team at a fast-growing Travel/Restech SaaS company.

As a Mid-Level Customer Success Account Manager, you will be responsible for maintaining close relationships with our clients, resolving common (and, with help, uncommon) technical issues, keeping up with frequent product changes, conducting sales demos for prospects in the U.S., onboarding new clients (via Zoom and occasionally in-person), escalating larger issues to YouLi’s product team, and ensuring overall customer happiness & success.

This is a remote position, with our core team based in Australia and other support team members based in the Americas, offering the flexibility to work from home or an agreed upon location with a solid WiFi connection. However, core hours will likely be 10am-6pm PST (U.S.) but this may be adjusted during the training period to accommodate different timezones.