I like a good challenge that sets new rules "on the game"..... my moto: "Exceed customer expectations every time..."

On my professional life I have developed a number of innovations for the industry... how to measure performance and implement improvements for example.... and more recently the award winning 5-senses model that incorporates Agriculture and Culture into Tourism via the strong cooperation of the City, the Port and all other Authorities with the awakening of the five senses from specific projects/actions, resulting on enhancing guests experience..