The travel industry is going through a total metamorphosis, and our AI overlords are taking the wheel. AI is leading the pack in this uproarious transformation, revolutionizing how we are gallivanting around the globe.
Let's take a lighthearted look at how AI and GPT are reshaping the travel industry and delivering experiences that'll make you say, "Are you kidding me?"
1. Personalized Travel Recommendations: They Know Me Better Than I Know Myself!
Oh, great - now even machines are becoming nosy! AI-powered recommendation engines are turning into your personal travel stalkers, crafting suggestions based on your preferences, past escapades, and real-time context. GPT models have joined the fray, digging through user-generated content to find the quirkiest, most obscure travel recommendations that fit your peculiar tastes. The result? A tailor-made travel experience that makes you wonder if AI has been spying on you all along.
2. Intelligent Customer Service: Robots, Unite!
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Comments
This is one of the best interviews I've watched all year. Highly recommended if you're a startup, entrepreneur, or just curious about where the travel industry is heading.
My favourite quote from Brian Chesky:
"The more we live remotely... the more people are going to actually need connection. Suddenly travel will not just be about seeing places, but seeing people. The entire identity of travel has changed."
As always, great analysis and content from the team at Skift (www.skift.com)
Really interesting. Thanks for sharing @Ian
Loved the interview. Very good insights there!
I'm a little dubious on there being some kind of impending boom in family travel though. Brian mentioned people being a lot more flexible with dates and destinations recently, which makes sense. But family travel is mostly restricted by school holiday dates meaning prices are always at a premium during just those times. Unless there is some giant increase in supply, I just can't see how family travel can get much bigger.
I think this is also why there is so little effort put into it by travel companies - because it's already at a maxed out level in the time periods that familes can travel. And it is next to impossible to convince familes to just take their kids out of school during other times.
Totally agree with the predictions here, backed up by own experience 2020, 2021 doing all that, meeting other people on the way, and my research for VDR the German Business Travel Association (www.geschaeftsreiseanalyse.de) and for the Western Balkans' rural areas (seerural.org/featured/economic-diversification-policies-and-rural-tourism-in-south-east-europe/). Adding: Sustainability as a component of competitiveness.
Brian makes some excellent predictions in this interview.
In particular the longer term effects on business travel, but the continuing pent up demand for leisure travel.
Some really great insights. Definitely also betting on pent up demand for leisure travel continuing into 2022.